You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

No, we regret we are unable to issue refunds online.  Please speak to us in store.

No, there is no charge for adults. If you wish to bring more than 2 adults to the Breakfast or Afternoon tea with Santa events please contact us: café@waresley.co.uk

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Yes.

If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book in store for another date.

Contact us by phone on 01767 650249 or email enquiries@waresley.co.uk

Tickets are sold for specific time slots but there may still be a short queue on busy days. We advise turning up 15 minutes before your time slot, we cannot guarantee fitting anyone in who arrives after their slot has finished